Q1. This is my first time buy from your company, how to arrange the shipping for me?
A1: We usually send the order by your selected shipping company which your forwarder give us or courier company like FedEx, UPS,TNT or DHL.
If you have a courier account, it will be convenient for both of us. If you don't have a relevant account, we will immediately
create a link on Cooig and send you
at the meantime, what you need to do is just make a purchase.
Q2. Can I get samples? How long is the sample lead time?
A2: Yes, certainly. We will provide the existing samples, Sample fee is refundable when the bulk order meets our MOQ.
Regular buyers: Free Sample, Normally 5-10 days for normal styles. & shipping courier charges paid by the client
Q3. Can you do the design for us?
A3: Yes but we need you some samples to make the same or design artwork which is given by you Our design team will try to reach your requirements.
Q4. Notice
A4: Please note that the price we mentioned on Cooig is for your reference. The actual price will be different from the current price of raw materials, exchange rate, and as per your order quantity. Hope you can understand us.Thanks!
Q5. Broken Quality issue
A5: If you received the item is broken, please contact us and let me know how many quantities in broken.
Please email us a picture, we will resend to your goods in the next future order.
Q6. Can I print my company logo and customize the color?
A6: Yes, custom color and logo are welcome, please send the vector files for the logo and tell us the PMS number.
Q7. What is your standard packaging?
A7: 1pc/polybag/white box, custom packaging is welcome.